Should You Check in with Guests After Arrival? Tips for Striking the Right Balance
Hosting on platforms like Airbnb can be incredibly rewarding, but it also comes with its challenges. One common question hosts often grapple with is whether or not to check in with guests after they’ve arrived.
While some guests appreciate the attention, others prefer minimal contact. Striking the right balance can enhance your guests' experience and improve your reviews. Here are some tips to help you find that sweet spot.
The Importance of Post-Check-In Communication
Effective communication is key to successful hosting. It shows that you care about your guests’ comfort and are available to assist if needed. However, overdoing it can make guests feel uncomfortable or pressured. Here’s how to manage post-check-in communication effectively:
Sending an Auto Message
A practical approach to check in on your guests without being intrusive is to send an automated message the morning after they arrive. This can be set up through the hosting platform’s messaging system or third-party tools. A simple message like:
“Hey [guest name]! Just wanted to check in and make sure everything is up to your standards. No need to respond if everything is all good :)”
This type of message shows that you care about their stay while giving them the option to respond only if they need something. It opens the door for communication without making guests feel pressured.
Thoughtful Touches: Notes and Snacks
Leaving a personal note, some snacks, and your contact number in a visible place can also be a thoughtful way to show guests that you’re available if needed. This approach provides a warm welcome and lets guests know they can reach out if they have any questions or issues. For example:
“Welcome to our home! We hope you enjoy your stay. Here are some snacks to help you settle in. Feel free to contact us at [phone number] if you need anything.”
Timing is Everything
It’s generally best to avoid contacting guests immediately upon their arrival. Travelers are often tired and cranky from their journey and may appreciate some time to unwind. Reaching out the next morning after they’ve had a chance to rest and settle in is usually more appreciated.
Autonomy and Check-In Information
Including a friendly message in your check-in information indicating that you’re available if needed can be sufficient for many guests. Most travelers appreciate the autonomy that auto-check-in provides and prefer minimal social interaction. Here’s a sample message to include:
“We’re here if you need us! Feel free to reach out at any time during your stay. Enjoy your time in [city]!”
Managing Multiple Properties
If you manage multiple properties, using an auto message after check-in can be particularly beneficial. It not only saves you time but also ensures that all guests receive the same level of attention. This can improve your reviews by giving guests a chance to provide feedback early, allowing you to address any issues promptly.
Prompt and Courteous Responses
If a guest reaches out with questions or compliments, always respond promptly and courteously. This shows attentiveness and helps build a positive relationship with your guests. A timely response can make a significant difference in how guests perceive their stay.
Balancing Helpfulness and Privacy
The ultimate goal is to make guests feel welcome and comfortable while respecting their space. Finding the right balance between being helpful and giving them privacy can lead to happier guests and better reviews. Here are some additional tips to achieve this balance:
- Personalization: Tailor your communication based on the guest’s profile and booking details. If a guest is visiting for a special occasion, a personalized note or small gift can enhance their experience.
- Proactive Information: Provide comprehensive information about the property, local attractions, and emergency contacts in advance. This reduces the need for guests to reach out for basic queries.
- Feedback Requests: After their stay, ask for feedback on their experience. This not only shows that you value their opinion but also provides insights for future improvements.
- Respecting Boundaries: Pay attention to guests’ cues. If they seem eager for privacy, minimize contact. Conversely, if they ask for recommendations or engage in conversation, be available and helpful.
- Emergency Protocols: Clearly communicate what to do in case of an emergency. Ensure guests know that you are available for urgent matters even if you generally maintain a hands-off approach.
Cost Considerations in Europe
When considering how to manage your Airbnb, it’s important to factor in the costs associated with cleaning and maintenance. In Europe, the cost for cleaning a 93 square meter space can be around €69 per turnover. Many hosts clean their properties themselves to avoid these costs, even if it means fewer bookings. This helps balance revenue and effort.
Nightly Rates in Euros
Nightly rates for Airbnb properties in Europe typically range between €73 and €118, depending on the location and amenities offered. Ensuring a clean and welcoming environment is crucial for justifying these rates and attracting positive reviews.
Ultimately, the decision to check in with guests after they’ve arrived depends on your hosting style and the preferences of your guests. By using automated messages, providing thoughtful touches, and balancing your communication, you can create a welcoming and comfortable environment that leads to positive guest experiences and better reviews. Remember, a little progress each day adds up to big results. Happy hosting!